Open SpeedBase, click "Help" menu, select "About" to display the version you are running.
How to know whether I'm eligible to upgrade?
If you have an active support term/subscription, you may upgrade to the latest version immediately.
If you do not have a support subscription and your latest support term has expired, you may upgrade to the latest version after starting
your support subscription from order page.
How do I find out my support expiration date?
You may find out your support expiration date using one of the following ways:
Your support expiration date is found on top the license notification email you have received following your latest order.
If you have an ongoing support subscription, this is the email you have received on the date of your annual support subscription renewal.
If you have already registered your most recent license key you have received from us, then you may easily view the
support/upgrade expiration date by clicking "Database" menu and then "Information" from SpeedBase main window.
How do I upgrade to the latest version if my support term has expired?
Purchase support subscription from order page.
You will receive an email with detailed information together with your updated license key. Enter the new license key into your currently installed version of SpeedBase.
Come back to this page and select your current (older) version above to review important upgrade and install information.
Note that, support/upgrade extension always covers all features of your existing license (e.g. custom reporting, user limit).
I have just (re)installed SpeedBase but it doesn't recognize my license key!
Make sure that you have registered SpeedBase with the latest license key you have received via email following your most recent support subscription renewal.
Please check this help page for troubleshooting.
If you could not resolve the issue contact support.
