Open SpeedBase, click "Help" menu, select "About" to display the version you are running.
How to know what version I'm eligible to upgrade?
If you have an active support term/subscription, you may upgrade to the latest version available above.
If your support term has expired, consider purchasing support extension to upgrade to the latest version.
If you do not want to extend your support at this time, select above the latest version possible which has a release date no later than
the expiration date of your support term.
How do I find out my support expiration date?
Open SpeedBase, click "Database" menu, select "Information". Check the line with title "Upgrade Term Expires On"
Beware that, the expiration date displayed on information window may not be correct if you did not enter the most recent license key you have received.
If you are unsure, you may find that date from the email you received following your latest order or by contacting support.
How to upgrade to the latest version if my support term has expired?
Purchase support subscription from order page. Enter the new license key you will receive to your currently installed version of SpeedBase.
Come back to this page and select your current version above to review upgrade and install information.
Support/upgrade extension always covers all features of your existing license (e.g. custom reporting, user limit).
I have just (re)installed SpeedBase but it doesn't recognize my license key. What is wrong?
Make sure that you have registered SpeedBase with the latest license key you have received via email following your most recent subscription renewal.
Please check the troubleshooting help page if you could not resolve the issue.
I'm unable to complete the upgrade. What is wrong?
If you receive an error saying "database folder not writable" during upgrade, an antivirus or security software might be blocking the new version
you have just downloaded. Try temporarily disabling Windows Defender or other antivirus software to resolve this issue.
How do I download installers for older versions of SpeedBase?
Select the same version you want to install on both selection boxes above and click "Show Upgrade/Install Information".
