Upgrading to a Newer Version of SpeedBase
IMPORTANT
For customers who do not have an active support/upgrade subscription:
Before downloading and installing the latest (or any former) version of SpeedBase, make sure that the release date of that version is not later
than the expiration date of the latest support/upgrade extension you purchased. If it is later, you will not be able to complete the install and/or upgrade.
IMPORTANT
For all customers:
Please make sure that you have registered SpeedBase with the most recent license key you have received following your latest purchase or support renewal.
If you have skipped updating the license key on your computer, you may not be able to complete the upgrade and receive a message telling that
your support term has expired.
To avoid this happening, we recommend you to disregard and discard older license key(s) you received in the past, whenever you receive an updated license key
following a new purchase or support renewal.
Upgrade Policy
- You may install and upgrade to any newer version of SpeedBase which has a release date not later than the support/upgrade expiration date
of your current license key.
- Even if the upgrade term of your current license was expired, you may still install/upgrade to any later version which has a release date prior the
expiration date of your upgrade term at all times.
- If your upgrade term does not cover the release date of the current version, you may
purchase support/upgrade extension
to become eligible to upgrade to the current as well as upcoming versions of SpeedBase for another year.
- Upgrades cover all optional components like custom reporting in your license. If you have a multiuser license, you will be able to upgrade
each of the machines where SpeedBase was installed.
- If you do not want to upgrade to the most recent version of SpeedBase at this time, you may always download and install the older version you were sofar running
from this page.
- Contact us if you have any questions or issues about upgrade and installation.
How to Check Eligibility of Upgrade
- Open SpeedBase, click "database" menu, select "information". Make sure that the "upgrade expire date" displayed here is not older than
the release date of the version you want to install.
- You may also find the expiration date of your upgrade term from the email you received after your latest purchase from us.
- You may find the release date of each version just near the download link.
"After a new installation I've received a message saying my upgrade term was expired. What should I do?"
Please check the troubleshooting guide to resolve the issue.
Upgrade Process
You are strongly recommended to check the upgrade information page
before installing a newer version than you are running in order to learn about important changes as well as new features. Beware that, there may
occasionally be changes which may affect how your data is displayed/processed and you might be required to make some adjustments.
When you install a newer version of SpeedBase, your database may also be required to go over an upgrade process depending on the version
you are installing. Unless otherwise is stated on release notes, your data will not be affected during upgrade.
If you receive an error saying "database folder not writable" during upgrade, an antivirus or security software might be blocking the new version
you have just downloaded. Try temporarily disabling Windows Defender or other antivirus software to resolve this issue.
Tip: Expect a database upgrade if either the left or middle part of the version number was incremented compared to the version you are running.